EX 4. Pag 31 

1-assist

2-suggest

3-check my records

4-lost in the post

EX. 5 Pag 31 

1- Similar                                      3- Similar

4-  Not similar                               5- Not Similar

6- Similar

EX 6 Pag 31

1- refund

2- compensation

3- faulty part

4- losing business

5- making a noise

6- doesn't fit

EX 7. Pag 31

1- Customer relations representative     5-Customer 

2- Customer relations representative     6-Customer relations representative

3- Customer                                           7-Customer 

4- Customer relations representative     8-Customer

EX 8. Pag 31

1- return

2- under warranty

3- refused

4- refund

5- compensation

6- make a claim

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DIALOGUE UNIT 7

  A COMPLAINT Customer Relations Clerk : Good morning, it's Izan from Almata. How can I help you? Customer : Good morning, it's Jake Ronalds from Magic Electrics. We've got a problem with the Intel Pentium processor we received yesterday. The cooling system doesn't work. Customer Relations Clerk : I'm sorry to hear that. In order to make a complaint, I have to fill a form with your information. First of all, repeat the name of your company and let me know your customer number, please. Customer : It's Magic Electrics, and my customer number is ME357. Customer Relations Clerk : You said ME347, right? Customer : No, it's ME357, not 347. Customer Relations Clerk : Oh, OK. Would you let me know your name and invoice number? Customer : Yes, my name is Jake Ronalds, and the invoice number is 007865. Customer Relations Clerk : OK. Please tell me the name of the product and check if it's under warranty. Customer : It's an Intel Pentium Processor, and it is un...
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