DIALOGUE: A: Hello! is that Mrs Brody? This is Mark Brown, Geraldine Marsden's administrative assistant at Compusafe. B: Hello, Mark. What can I do for you? A: Well, unfortuately Mrs Marsden is ill, so she won't be at work for three days. B: Oh, I'm sorry to hear that. A: The problem is, she won't be able to make it to the morning you arranged for tomorrow. Can we reschedule it? B: Certainly. Let's look at the calendar A: What date is convenient for you? xa How about Tuesday, 5th January? B: I won't be available on that day. I'll be busy with staff training. A: I see. Mrs Marsden will also be free on Wednesday, 6th January. Would that suit you? B: I've got a staff meeting in the afternoon, but I'm free in the morning A: Great! Will 11 o'clock in the morning be OK? B: Yes, I'll write it in my diary.
Entrades
DIALOGUE UNIT 7
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A COMPLAINT Customer Relations Clerk : Good morning, it's Izan from Almata. How can I help you? Customer : Good morning, it's Jake Ronalds from Magic Electrics. We've got a problem with the Intel Pentium processor we received yesterday. The cooling system doesn't work. Customer Relations Clerk : I'm sorry to hear that. In order to make a complaint, I have to fill a form with your information. First of all, repeat the name of your company and let me know your customer number, please. Customer : It's Magic Electrics, and my customer number is ME357. Customer Relations Clerk : You said ME347, right? Customer : No, it's ME357, not 347. Customer Relations Clerk : Oh, OK. Would you let me know your name and invoice number? Customer : Yes, my name is Jake Ronalds, and the invoice number is 007865. Customer Relations Clerk : OK. Please tell me the name of the product and check if it's under warranty. Customer : It's an Intel Pentium Processor, and it is un
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EX 4. Pag 31 1-assist 2-suggest 3-check my records 4-lost in the post EX. 5 Pag 31 1- Similar 3- Similar 4- Not similar 5- Not Similar 6- Similar EX 6 Pag 31 1- refund 2- compensation 3- faulty part 4- losing business 5- making a noise 6- doesn't fit EX 7. Pag 31 1- Customer relations representative 5-Customer 2- Customer relations representative 6-Customer relations representative 3- Customer 7-Customer 4- Customer relations representative 8-Customer EX 8. Pag 31 1- return 2- under warranty 3- refused 4- refund 5- compensation 6- make a claim
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Departaments: Accounts departament - departament contable customer relations departament - departament de relacions amb clients human resources departament - departament de recursos humans IT maintenance departament - departament de manteniment informàtic sales and marketing departament - departament de vendes i màrqueting Customer service: charge - cobrar complaint - queixa customer number - número de client damaged - espatllat discuss it - discutir-ho enquiry - petició get back to you - tornar a tu hold the line - mantenir-se en linina opening times - horari d'obertura overcharge - cobrar de més quote - cita satisfaied - satisfet shipping date - data d'enviament Complaints: assist - assistir at our expense - a costa nostra check my records - comproveu els meus registres compensation - compensació credit our account - acreditar el nostre compte defect - defecte doesn't fit - no encaixa error - error faulty part - part