Departaments:


Accounts departament -  departament contable 


customer relations departament -  departament de relacions amb clients


human resources departament -  departament de recursos humans


IT maintenance departament -  departament de manteniment informàtic


sales and marketing departament -  departament de vendes i màrqueting


Customer service:

charge -  cobrar


complaint -  queixa


customer number -  número de client


damaged -  espatllat


discuss it -  discutir-ho


enquiry -  petició


get back to you -  tornar a tu


hold the line -  mantenir-se en linina


opening times -  horari d'obertura


overcharge -  cobrar de més


quote -  cita


satisfaied -  satisfet


shipping date -  data d'enviament


Complaints:

assist -  assistir

at our expense -  a costa nostra

check my records -  comproveu els meus registres

compensation -  compensació

credit our account -  acreditar el nostre compte

defect -  defecte

doesn't fit -  no encaixa

error -  error

faulty part -  part defectuosa

losing business -  perdre negocis

lost in the post -  perdut durant trajecte

make a claim -  fer una reclamació

making a noise -  fent soroll

missing a part -  falta una part

refund -  reclamar

refuse -  denegar

suggest -  suggereix

the wrong item -  l'article equivocat

Under warranty -  sota garantia

Extra

Broken -  Trencat

customer satisfaction -  la satisfacció del client

disappointed -  decebut

displeased -  disgustat

dissatisfaction -  insatisfacció

feedback -  comentaris

file a lawsuit -  presentar una demanda

financial director -  director financer

inappropriate -  inadequat

lose business -  perdre negocis

managing director -  director gerent

research and devolpment departament -  departament de recerca i desenvolupament

treatment -  tractament


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  EX 4. Pag 31  1-assist 2-suggest 3-check my records 4-lost in the post EX. 5 Pag 31  1- Similar                                      3- Similar 4-  Not similar                               5- Not Similar 6- Similar EX 6 Pag 31 1- refund 2- compensation 3- faulty part 4- losing business 5- making a noise 6- doesn't fit EX 7. Pag 31 1- Customer relations representative     5-Customer  2- Customer relations representative     6-Customer relations representative 3- Customer                                           7-Customer  4- Customer relations representative     8-Customer EX 8. Pag 31 1- return 2- under ...
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DIALOGUE UNIT 7

  A COMPLAINT Customer Relations Clerk : Good morning, it's Izan from Almata. How can I help you? Customer : Good morning, it's Jake Ronalds from Magic Electrics. We've got a problem with the Intel Pentium processor we received yesterday. The cooling system doesn't work. Customer Relations Clerk : I'm sorry to hear that. In order to make a complaint, I have to fill a form with your information. First of all, repeat the name of your company and let me know your customer number, please. Customer : It's Magic Electrics, and my customer number is ME357. Customer Relations Clerk : You said ME347, right? Customer : No, it's ME357, not 347. Customer Relations Clerk : Oh, OK. Would you let me know your name and invoice number? Customer : Yes, my name is Jake Ronalds, and the invoice number is 007865. Customer Relations Clerk : OK. Please tell me the name of the product and check if it's under warranty. Customer : It's an Intel Pentium Processor, and it is un...
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