SMX 1 ENGLISH

  A COMPLAINT Customer Relations Clerk : Good morning, it's Izan from Almata. How can I help you? Customer : Good morning, it's Jake Ronalds from Magic Electrics. We've got a problem with the Intel Pentium processor we received yesterday. The cooling system doesn't work. Customer Relations Clerk : I'm sorry to hear that. In order to make a complaint, I have to fill a form with your information. First of all, repeat the name of your company and let me know your customer number, please. Customer : It's Magic Electrics, and my customer number is ME357. Customer Relations Clerk : You said ME347, right? Customer : No, it's ME357, not 347. Customer Relations Clerk : Oh, OK. Would you let me know your name and invoice number? Customer : Yes, my name is Jake Ronalds, and the invoice number is 007865. Customer Relations Clerk : OK. Please tell me the name of the product and check if it's under warranty. Customer : It's an Intel Pentium Processor, and it is un...

  EX 4. Pag 31  1-assist 2-suggest 3-check my records 4-lost in the post EX. 5 Pag 31  1- Similar                                      3- Similar 4-  Not similar                               5- Not Similar 6- Similar EX 6 Pag 31 1- refund 2- compensation 3- faulty part 4- losing business 5- making a noise 6- doesn't fit EX 7. Pag 31 1- Customer relations representative     5-Customer  2- Customer relations representative     6-Customer relations representative 3- Customer                                           7-Customer  4- Customer relations representative     8-Customer EX 8. Pag 31 1- return 2- under ...

 Departaments: Accounts departament -   departament contable  customer relations departament -   departament de relacions amb clients human resources departament -   departament de recursos humans IT maintenance departament -   departament de manteniment informàtic sales and marketing departament -   departament de vendes i màrqueting Customer service: charge -   cobrar complaint -   queixa customer number -   número de client damaged -   espatllat discuss it -   discutir-ho enquiry -   petició get back to you -   tornar a tu hold the line -   mantenir-se en linina opening times -   horari d'obertura overcharge -   cobrar de més quote -   cita satisfaied -   satisfet shipping date -   data d'enviament Complaints: assist -   assistir at our expense  -  a costa nostra chec...